Return & Refund Policy

Lily's Boutique

Last updated: November 2, 2026

At Lily's Boutique, we want you to feel confident and satisfied with every purchase. If something isn't right with your order, we're here to help.

1. Return Eligibility

We accept returns of eligible merchandise within 14 days of the delivery date.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition.

• Have original tags, labels, and packaging where applicable.

• Include all original accessories or components.

• Be accompanied by proof of purchase or an order number.

Please contact us before sending any merchandise back. Returns must be authorized by Lily's Boutique.

2. Beauty Products & Hygiene Restrictions

For health, safety, and hygiene reasons, we do not accept change-of-mind returns of beauty or personal care products that have been opened, used, or had their protective seals removed.

This includes applicable cosmetics, skincare, haircare products, and other personal care merchandise.

Unopened, unused, and otherwise eligible beauty products may be returned within the 14-day return window.

These restrictions do not limit any rights or remedies available for defective, damaged, misrepresented, or incorrectly supplied products under applicable law.

3. Clothing & Accessories

Eligible clothing and accessories may be returned within 14 days of delivery if they are unworn, unused, and in their original condition.

Items showing signs of wear, washing, alteration, or damage caused after delivery may be declined for change-of-mind returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact Lily's Boutique as soon as reasonably possible with your order number, a description of the issue, and photographs if available.

If Lily's Boutique confirms an error or defect, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution as required by applicable law.

Lily's Boutique will cover reasonable return shipping costs for returns resulting from our error or a defective item.

Nothing in this policy limits your rights under applicable consumer protection laws.

5. Return Shipping Costs

For ordinary returns, including change-of-mind purchases, customers are responsible for return shipping costs.

Original shipping charges are generally nonrefundable for voluntary returns, except where required by law.

For returns involving defective merchandise, incorrect items, or errors made by Lily's Boutique, we will provide or reimburse reasonable return shipping costs.

We recommend using a trackable shipping service for customer-arranged returns.

6. Refund Processing

Once your returned merchandise is received and inspected, we will notify you whether your return has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional processing time before the funds appear in your account.

If a refund is delayed beyond the expected processing period, please contact us.

7. Exchanges

If you would like a different size, color, or product, please contact us to discuss availability.

Exchanges are subject to inventory availability and the same eligibility requirements as returns.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order ships. Once an order has shipped, eligible items must follow our return process.

Any cancellation or refund rights required by applicable law remain unaffected.

9. How to Request a Return

To request a return:

1. Contact Lily's Boutique through the contact information published on our website.

2. Provide your order number and reason for the return.

3. Wait for return instructions and authorization.

4. Package your approved return securely and follow the provided shipping instructions.

Please do not send merchandise to an address without receiving return instructions.

10. Consumer Rights

This policy applies to voluntary returns and does not override any non-waivable consumer rights under federal or state law.

Where applicable law provides additional protections or remedies, those requirements will take precedence over this policy.

Thank you for shopping with Lily's Boutique!